Trust & SLA
The commitments behind your server — uptime SLA, DDoS protection, refund policy and honest reliability data. No fine print, no fabricated numbers.
99.9% monthly uptime SLA
We commit to 99.9% monthly uptime on game-server availability. If we miss it, you can claim service credits — contact support and we add them to your prepaid credit balance, no fighting for them.
DDoS protection guarantee
Every plan includes DDoS mitigation through Cloudflare's global network at no extra cost — volumetric attacks absorbed at the edge, no add-on, no surprise bill.
7-day money-back guarantee
Not happy in your first 7 days? We refund your full purchase, no questions asked. Pay-as-you-go credits mean you can cancel anytime — no lock-in, no surprise invoices.
Uptime SLA & service credits
Our Service Level Agreement is a 99.9% monthly uptime target for game-server availability, excluding scheduled maintenance (announced in advance on our status page) and factors outside our control. Miss a tier and you can claim the credit below — contact support and we add it to your prepaid credit balance.
Measured uptime
Recorded daily from our own monitoring — never hand-edited.
We only show days we actually measured — empty bars mean “no data recorded”, not downtime. See the full breakdown and live incidents on our status page.
Refund & cancellation policy
7-day money-back
If you’re not satisfied within the first 7 days of a purchase, contact us and we’ll refund your full purchase — no questions asked.
Cancel anytime
Pay-as-you-go credits mean there’s no contract. Stop topping up and your server simply winds down — no cancellation fee, no surprise invoices.
Your data is yours
Full SFTP and file access on every plan. Export backups and worlds whenever you like — we never hold your data hostage.
Honest hardware
AMD EPYC, DDR5 ECC and NVMe storage in a Frankfurt Tier III+ datacenter. Dedicated CPU and RAM per plan — we size nodes responsibly and monitor real-time memory pressure so your server is never starved of what it needs.
Customer reviews
Be the first verified review
NovaStack is a young platform, so we only post reviews we can verify. Every review here comes from a real server owner and is moderated before it appears — we will never fabricate ratings.
Hosting you can hold us to
Backed by a real SLA, real DDoS protection and a real refund policy. Deploy in minutes.